Which help is right for you #
| You use… | Where to ask |
|---|---|
| Pastmark Pro (active license) | Open a support ticket on our Support page. |
| BugTrace (free) | The BugTrace forum on WordPress.org. |
| Pastmark (free) | The Pastmark forum on WordPress.org. |
| Billing or license questions | Our contact page. |
Ticket support is for customers with an active, paid license. Always use the email address from your purchase.
Support hours #
Monday to Friday, 09:00 – 18:00 (India time, IST). We are closed on weekends and public holidays. We answer tickets in the order they arrive.
Get a faster answer #
Please tell us:
- The plugin name and version.
- Your WordPress and PHP versions.
- The steps to see the problem.
- A screenshot or a short screen recording.
- Any errors from your debug log. BugTrace makes this easy.
Do and don’t #
- Do search these docs first. Many answers are here.
- Don’t send passwords, license keys or login cookies in public forums.