Error messages can be hard to understand. The Help column on the Logs page gives you a fast way to ask for help.
The Help links #
Each error has three icons in the Help column:
| Icon | What happens |
|---|---|
| G (Search on Google) | Opens a Google search for the error in a new tab. |
| ChatGPT (Ask ChatGPT) | Opens ChatGPT in a new tab with the error already typed. |
| ✦ (Ask Gemini) | Copies the error. You see Log copied to clipboard! Paste it in Gemini. Open Gemini yourself and paste it. |
BugTrace uses the first 300 characters of the error.
Copy an error #
Click the copy icon next to an error. BugTrace copies that one error. You see Log copied to clipboard!. Paste it into a support forum or an email.
Example #
Your log shows this error:
Uncaught Error: Call to undefined function example_plugin_get_orders() in /home/u216262250/domains/prefixwp.com/public_html/docs/wp-content/plugins/example-plugin/example-plugin.php:23- Click G to see if other people had the same problem.
- Look at the path. The error comes from the folder
example-plugin. So the problem is in that plugin. - Update the plugin. If the error does not go away, contact the plugin’s support. Send them the error.
BugTrace does not send anything to Google, OpenAI or Google Gemini. Your browser opens the page only when you click. The error text can show file paths from your server. Check it before you share it.